Learn how AVON is revolutionizing global employee services by placing human connections and seamless support first. Led by Karolina Michalska, AVON’s People Services team built a unified platform with Zendesk at its core—boosting efficiency, reducing costs, and ensuring consistency for over 5,000 employees worldwide.
The impact?
A remarkable 98.4% employee satisfaction rate
15+ years in HR and employee services, Karolina has shaped global service delivery at IBM, GE, and AVON. At AVON, Karolina has led efforts to streamline operations and cultivate a service-oriented, relationship-driven culture. Her expertise in managing legacy systems and driving innovation has been instrumental in AVON’s transformation of employee services.
Today’s HR, IT, and Customer Service leaders face growing challenges in delivering seamless employee support. This conversation will provide valuable insights into:
Whether you're modernizing systems, scaling operations, or driving cultural change, you’ll gain actionable insights and proven strategies that can transform your employee service.
We will also show a demo of Zendesk solution.
Walk away with the confidence to modernize your HR operations—and achieve unprecedented outcomes.
